Slideshow
Troubleshooting help
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1. I
don't have any sound when I view the slide presentation on my Macintosh.
Why? |
 | Users with
Macintosh Runtime for Java (MRJ) 2.1.4 are affected and will not be able
to hear sound in our slide presentations, which are java-based. Mac users
are encouraged to visit
http://developer.apple.com/java/download.html and download a more
recent version of the MRJ. |
 | For Mac
users who view our slideshow content with Netscape 6, it is essential that
their Macintosh be equipped with MRJ version 2.2 as Netscape 6 is only
able to view Java applets on systems that have MRJ 2.2. For more
information, please visit
http://home.netscape.com/eng/mozilla/ns6/relnotes/6.0.html to
view the Netscape 6 for Mac release notes. |
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2.
I am trying to view your slideshow movie but nothing is playing. I know that
my web browser is Java enabled. What could this be? |
 | Your web
browser has a storage facility on your hard drive that stores graphics and
text from web sites that you visit. This storage facility is called the
cache. The reason web browsers have a cache is that it is quicker and
easier to load images, etc. from cache on your hard drive than downloading
them again. Over time, your browser's cache gets full and the information
gets outdated. This can cause problems with Java applets that can result
in your impatica movie freezing or not playing at all. The solution to
this is to clear cache and reload the page. If this does not work, try
clearing cache, closing your browser and then revisiting the page.
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Netscape 4.x or greater
1. Select Edit, then click Preferences.
2. Select Advanced, then click Cache.
3. Click on Clear Memory Cache and Clear Disk Cache buttons to clear the
cache.
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Internet Explorer 4.x or greater
1. Select View (or Tools if you are using IE 5.x), then click Internet
Options.
2. Select the General Tab.
3. Click on the Delete Files button to clear the cache. |
 | AOL
1. Select Settings, then click on Preferences.
2. Select Internet Properties (WWW).
3. Select the General tab and click on the Delete Files button to clear
the cache. |
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| If none of these
provide a solution for you, please email
webmaster@nelsonhealth.com
and we will try to figure out what is wrong. Let us know what internet
browser you are using (Microsoft Internet Explorer, Netscape, etc, ) and
what version, and whether you are on cable, dsl, or a dial-up connection. We
will see if we can figure it out and get back to you as soon as possible.
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