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Slideshow Troubleshooting help
 
 1. I don't have any sound when I view the slide presentation on my Macintosh. Why?
 
bulletUsers with Macintosh Runtime for Java (MRJ) 2.1.4 are affected and will not be able to hear sound in our slide presentations, which are java-based. Mac users are encouraged to visit http://developer.apple.com/java/download.html and download a more recent version of the MRJ.
bulletFor Mac users who view our slideshow content with Netscape 6, it is essential that their Macintosh be equipped with MRJ version 2.2 as Netscape 6 is only able to view Java applets on systems that have MRJ 2.2. For more information, please visit http://home.netscape.com/eng/mozilla/ns6/relnotes/6.0.html to view the Netscape 6 for Mac release notes.

 

 2.  I am trying to view your slideshow movie but nothing is playing. I know that my web browser is Java enabled. What could this be?
 
bulletYour web browser has a storage facility on your hard drive that stores graphics and text from web sites that you visit. This storage facility is called the cache. The reason web browsers have a cache is that it is quicker and easier to load images, etc. from cache on your hard drive than downloading them again. Over time, your browser's cache gets full and the information gets outdated. This can cause problems with Java applets that can result in your impatica movie freezing or not playing at all. The solution to this is to clear cache and reload the page. If this does not work, try clearing cache, closing your browser and then revisiting the page.
 
bullet Netscape 4.x or greater

1. Select Edit, then click Preferences.
2. Select Advanced, then click Cache.
3. Click on Clear Memory Cache and Clear Disk Cache buttons to clear the cache.
 
bullet Internet Explorer 4.x or greater

1. Select View (or Tools if you are using IE 5.x), then click Internet Options.
2. Select the General Tab.
3. Click on the Delete Files button to clear the cache.
bulletAOL

1. Select Settings, then click on Preferences.
2. Select Internet Properties (WWW).
3. Select the General tab and click on the Delete Files button to clear the cache.

 

 If none of these provide a solution for you, please email webmaster@nelsonhealth.com and we will try to figure out what is wrong. Let us know what internet browser you are using (Microsoft Internet Explorer, Netscape, etc, ) and what version, and whether you are on cable, dsl, or a dial-up connection. We will see if we can figure it out and get back to you as soon as possible.